Refund Policy

REFUND POLICY

Lova Trading — Refund Policy Last updated: June 2026

No refund policy for digital goods

By completing a purchase on lovatrading.com you acknowledge and agree to the following.

Lova Trading sells personalised digital products. Your Risk Management Pack is generated specifically for you using the trading data and information you provide during the onboarding process. Because your pack is a bespoke digital product created uniquely for you and delivered electronically, it is non-refundable once generated and delivered.

This policy applies regardless of whether you have opened, read, or acted upon the contents of your pack.

Why we operate a no-refund policy Your pack is not a generic template or off-the-shelf product. It is generated using a four-stage automated analysis engine that processes your specific inputs and produces a report that exists only for you. The cost of generation is incurred at the point of production and cannot be recovered. For this reason all sales are final.

What this means for you Before purchasing please ensure you have read the product description in full and understand what the pack contains and what it does not contain. If you have any questions about the product prior to purchase please contact us via the contact page before completing your order.

Exceptions We will issue a refund only in the following circumstances: your pack was not delivered to your email address within 24 hours of completing the onboarding form and you have contacted us to report non-delivery, or a technical failure on our part resulted in your pack not being generated at all. In these cases contact us within 48 hours of your expected delivery time and we will either regenerate your pack or issue a full refund at our discretion.

Chargebacks Initiating a chargeback or payment dispute without first contacting us to attempt resolution is a breach of these terms. We reserve the right to contest any chargeback where the product was successfully delivered as described.

Consumer rights Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015 where applicable to digital content. However please note that under the Consumer Contracts Regulations the right to cancel does not apply to digital content that has already begun to be supplied with your prior consent and acknowledgement that your right to cancel is lost upon supply, which you confirm by completing your purchase.